FAQ's

Weather Line is shutting down
The app has been acquired and will shutdown on April 1, 2022. All Supercharge subscriptions have been extended for free through that date. You will never be billed again from Weather Line. Read blog post.

Who acquired it?
The buyer is not yet ready to make an announcement and we cannot influence that. Please read the full blog post for all the available context.

When does my SuperCharge end?
It does not end. As a thank you, all premium accounts have been extended for free through the remainder of the app lifetime. Specifically, anyone with an active (non-canceled) subscription on March 1, 2021 will get free premium access through April 1, 2022 after their paid subscription ends.

Was my data sold?
No. Zero user data, email addresses, app data, payment information, support emails, or anything else was or ever will be sold. Some questions have arisen around this – I’m not sure how to say it more clearly: No. None.

What about lifetime buyers?
You are our strongest supporters and we obviously are incredibly grateful. We’ve been brainstorming ways to thank or compensate you, but options are very limited since Apple controls all billing and accounts. We are still working on solutions and we also open to ideas. You can contact us via Help & Feedback in the app.

How do I re-download the app?
You must retrieve it from your past purchases, not from the App Store. Go to the App Store app, tap your photo in the top right, tap Purchases, search for "Weather Line", and tap the download button.

Restore my purchase
Go to Settings > My Account > Restore Purchase

Family sharing
Family sharing will not be adopted during the shutdown period.

Error “Weather Line No Longer Available”
If you see this alert while trying to update the app, go to App Store > your photo > Purchased, find Weather Line and then tap Update.

My widget is broken or stuck
Restarting your device or reinstalling the app pretty much always fixes any weird widget issues. Widgets have weird issues still.

Refunds
Apple handles all billing and we will always give our approval for your refund if they ask. You can use this link to fill out Apple's request form.

Weather data is wrong
While we pride ourselves on using the most accurate data available for every data point, no weather data is always correct. Try picking a different data source in settings.

What about Dark Sky closing?
When Apple shuts down Dark Sky (est. January 2022), the minutely rain graph will stop working.

Subscriptions and Billing
We do not have access to this information. Visit Apple's subscription and billing page.

I still have a question
We will be answering limited emails during the shutdown period, especially questions that are addressed above to the fullest extent we can answer.

Contact Us

This means of contact is no longer actively monitored. To get help, contact us via the Help & Feedback section in the app. To re-download the app, see above. team@weatherlineapp.com